Director of Customer Success

⚡ Director of Customer Success

💼 Solar industry

🌎 Remote – US

Do you want to be part of the #1 Software for Solar and Energy Storage Projects, which is now being used in 25+ countries? This company provides developers, installers and OEMs with a digital platform to engage more effectively with their customers. This automates design, remote proposals, contracts and project management for such sales and operations professionals.

They are looking to hire a Director of Customer Success to manage their current customer success team.

Responsibilities:

• Responsible for Consumer onboarding and engagement with their platform: starting from contract to installation phase and their entire ownership journey
• Launch feedback-based review/referral cycle that helps expand our customer network rapidly in multiple US states
• Able to work with both Commercial (Business) and Residential clients
• Work closely with Sales, Marketing, Partnership and Product teams
• Prior experience with Solar / Storage industry is a strong plus
• Must be metrics-driven, and able to multi-task well.
• Manage a team of 3-5 full time team members in the US
• Submit detailed Weekly and Monthly sales and pipeline report for management
• Demonstrate a thorough understanding of the Platform capabilities presentations using Power Point to communicate that message to any external stakeholders at workshops, webinars, private client meetings and events.

Qualifications

• 5+ years’ of leadership experience in Customer Success
  Experience in the solar, energy storage or related industries
  Experience selling to the residential or commercial industry
  BS/BA in Engineering, Business or a related field of study
  Demonstrated ability to think strategically and create action plans
  Excellent written and verbal communication skills
  Familiarity with CRM and marketing software platforms

📧Interested in applying? Please click on the ‘Easy Apply’ button or alternatively, send your resume to rebecca.saggar@storm4.com.