Position Title: Technical Service Representative
Location: Richmond, Virginia or Washington D.C.
Job Type: Full-Time, Commission-Based

Position Summary:
We are hiring a Technical Service Representative to configure, commission, and integrate building automation systems for commercial HVAC applications. This role includes programming control systems, creating user interface dashboards, and ensuring system functionality aligns with design specifications.

Key Responsibilities:

• Interpret mechanical drawings and understand the intended function of HVAC systems to program appropriate controls

• Review technical plans, sequences of operation, and engineering documents

• Convert operational requirements into functional control logic using block and wire programming methods

• Build and configure Niagara AX/Niagara 4 systems and associated control panels

• Perform on-site commissioning of controls hardware and integrate devices into Niagara platforms

• Test sensors, actuators, and system points to ensure proper operation, making adjustments as needed

• Design end-user graphical interfaces following project documentation and internal guidelines

• Train facility operators on system use and provide post-installation support

Working Conditions:
Work takes place both at company facilities and on project sites. Travel to customer locations is required and may involve exposure to variable weather and building conditions.

Physical & Cognitive Demands:

• Strong listening and verbal communication skills

• Problem-solving abilities, especially in real-time situations

• Attention to detail and ability to focus on small-scale physical tasks

• Dexterity in handling tools and components in tight or awkward spaces

• Capability to recognize patterns, organize information logically, and troubleshoot systems

• Effective visual coordination at both near and far distances

• Ability to write and comprehend technical documentation clearly

Tools & Equipment Requirements:

Candidates must supply their own basic electrical hand tools (e.g., flathead and Phillips screwdrivers, electrical pliers) and a multimeter capable of accurate voltage, current, and resistance measurements. Personal transportation is also required.

Minimum Qualifications:

• Certification in Tridium Niagara AX or Niagara 4, with at least two years of relevant hands-on experience

• High school diploma or GED equivalent (additional education may offset experience requirements if skills are proven)

• Clean background check, ability to pass a drug screening, and successful completion of a physical exam if required

Preferred Skills:

• Strong professional demeanor and communication skills

• Ability to manage workload independently and prioritize tasks effectively

• Solid judgment in both technical and customer-facing scenarios

• Familiarity with commercial HVAC systems and building automation standards

Additional Information:

This description outlines general duties and qualifications and is subject to revision. Applicants must be legally authorized to work in the U.S.